Since 1884, the Bruce name has been synonymous with quality hardwood flooring.
Bruce's dedication to quality and to research and development are some of the
reasons why we can offer our customers the most inclusive warranties in the
hardwood flooring industry. The Warranties described below are given to the
original purchaser only AND ARE SUBJECT TO THE PROCEDURES, LIMITATIONS, DISCLAIMERS
AND EXCLUSIONS SET FORTH HEREIN. The Warranties cover only approved product
applications as recommended by Bruce Hardwood Floors and are effective on hardwood
flooring products described below purchased after JANUARY 1, 2001.
FULL LIFETIME STRUCTURAL INTEGRITY WARRANTY Bruce warrants its products, in their original manufactured condition,
to be free from defects in lamination, assembly, milling, dimension and grading
for as long as the original purchaser owns the floor. Bruce additionally warrants
that all its engineered hardwood flooring products, even when applied on a radiant
heated concrete subfloor, with subfloor surface temperature not exceeding 85°F.
will not buckle, cup or warp for as long as the original purchaser owns the
floor when properly installed according to Bruce installation instruction procedures,
and when properly maintained in accordance with such instructions and the Bruce
Floor Care and Product Warranty Guide. Hardwood flooring, being a natural product,
will continue to expand and contract through heating and non-heating seasons.
Properly installed hardwood floors may consequently experience some separation
between the boards at different times during the year. If such separation occurs.
It is not considered a product defect and is not covered by this warranty.
FULL LIFETIME ADHESIVE BOND WARRANTY
Bruce warrants that the urethane adhesive recommended by Bruce in the installation
instructions for 5/16" thick product, when properly installed with Bruce
5/16" thick hardwood flooring products in accordance with the installation
instructions, will maintain its bond for as long as the original purchaser owns
the floor. Bruce also warrants that its own adhesive, when properly installed
with Bruce engineered hardwood flooring products or other engineered hardwood
flooring products that meet all the technical specifications that Bruce hardwood
flooring products meet will maintain its bond for as long as the original purchaser
owns the floor. Proper job site pre-inspection, installation and maintenance
procedures must be followed. Adhesive breakdown caused by subfloor moisture
damage an/or water damage, including but not limited to broken water pipes or
flooding, is not covered under this warranty. Subfloor moisture is detailed
below under the section entitled "Full Lifetime Subfloor Moisture Protection
Warranty."
FULL LIFETIME SUBFLOOR MOISTURE PROTECTION WARRANTY
Bruce provides an additional Full Lifetime Subfloor Moisture Protection Warranty
(for residential applications only) against adhesive failure only for Bruce
engineered hardwood flooring products, or other engineered hardwood flooring
products that meet all the technical specifications of Bruce engineered hardwood
floors, when properly installed with Bruce recommended adhesive for as long
as the original purchaser owns the home. This recommended adhesive has been
specially formulated for use with Bruce engineered hardwood floors. Before installation
begins all subfloors must be inspected for moisture problems to ensure they
are dry. Written documentation of this inspection must be obtained to validate
this Full Lifetime Subfloor Moisture Protection Warranty. This Full Lifetime
Subfloor Moisture Protection Warranty is limited to one repair or replacement.
FULL FINISH AND WOOD LAYER WARRANTIES Bruce warrants to the original purchaser that the finish on its Bruce
Dura-Luster® Plus (urethane), Bruce Dura-Luster® (urethane) and Bruce
Dura-Satin® (wax) factory finished products, from the date of purchase,
when used under normal residential or commercial traffic conditions, as applicable,
will not wear through or separate from the wood for the period specified for
each of the respective warranties below, on all such products purchased after
JANUARY 1, 2001. Bruce also warrants to the original purchaser that the engineered,
acrylic impregnated wood layer (this excludes the Permion finish) on all Bruce
acrylic impregnated factory finished products, from the date of purchase when
used under normal residential conditions, as applicable, will not wear through
or separate from its multi-ply, engineered construction for the period specified
for each of the respective warranties below, on all such products purchased
after JANUARY 1, 2001.
All commercial and residential finish and Impregnated Wood Surface Warranties
exclude any indentations, scratches or damage caused by lack of proper maintenance,
misuse, negligence, spiked heel shoes, pets, insects, water, moisture, erosion,
pebbles, sand, other abrasives, insufficient protection on furniture, wet mopping
or failure to follow all the manufacturer's written maintenance instructions.
Use of floor care products other than those especially formulated for use on
Bruce flooring, may damage your floor and may void the warranty.
FULL 25-YEAR FINISH WARRANTY FOR BEST- RATED, DURA-LUSTER PLUS (URETHANE)
FINISH PRODUCTS Bruce warrants to the original purchaser that the finish will not wear
through or separate from the wood for the lesser of 25 full years or as long
as the original purchaser owns the home for all Bruce BEST-Rated factory finished
products with the Dura-Luster Plus finish.
FULL 15-YEAR FINISH WARRANTY FOR BETTER-RATED, DURA-LUSTER PLUS (URETHANE)
FINISH PRODUCTS. Bruce warrants to the original purchaser that the finish will not wear
through or separate from the wood for the lesser of 15 full years or as long
as the original purchaser owns the home for all Bruce BETTER-Rated factory finished
products with the Dura-Luster Plus finish. This includes Bruce American Home
Series® and America's Best Choice factory finished, BETTER-Rated products
with the Dura-Luster Plus finish.
FULL 10-YEAR FINISH WARRANTY FOR GOOD-RATED DURA-LUSTER (URETHANE)
FINISH PRODUCTS. Bruce warrants to the original purchaser that the finish will not wear
through or separate from the wood for the lesser of 10 full years or as long
as the original purchaser owns the home for all Bruce GOOD-Rated factory finished
products with the Dura-Luster finish.
FULL 5-YEAR FINISH WARRANTY FOR DURA-SATIN(WAX) FINISH PRODUCTS. Bruce warrants to the original purchaser that the finish will not wear
through or separate from the wood for the lesser of 5 full years or as long
as the original purchaser owns the home for all Bruce factory finished products
with the Dura-Satin finish.
AMERICAN HOME SERIES COLLECTION FULL 15-YEAR FINISH WARRANTY FOR THE
DURA-LUSTER PLUS (URETHANE) FINISH PRODUCTS. Bruce warrants to the original purchaser that the finish will not wear
through or separate from the wood for the lesser of 15 full years or as long
as the original purchaser owns the home for all Bruce factory finished products
with the Dura-Luster Plus finish in the American Home Series Collection.
SPECIAL MILL AND PROMOTIONAL GRADE PRODUCTS FULL 10-YEAR FINISH WARRANTY
FOR DURA-LUSTER PLUS FINISH PRODUCTS. Bruce warrants to the original purchaser that the finish will not wear
through or separate from the wood for the lesser of 10 full years or as long
as the original purchaser owns the home for all Bruce factory finished products
with the Dura-Luster Plus finish designated as special mill or promotional grade.
PROMOTIONAL GRADE FULL 1-YEAR FINISH WARRANTY FOR DURA-SATIN (WAX)
FINISH PRODUCTS. Bruce warrants to the original purchaser that the finish will not wear
through or separate from the wood for the lesser of 1 full year or as long as
the original purchaser owns the home for all Bruce factory finished products
with the Dura-Satin finish designated as promotional grade.
BRUCE WARRANTY PROTECTION MEANS... If in the unlikely event any portion of your floor should fail with
respect to the provisions of these warranties, Bruce, at its sole option, to
the original purchaser, will repair, refinish, or replace such portion, AT NO
COST TO YOU, with the same product or another product of equal value. In the
unlikely event Bruce is unable to correct the failure after a reasonable number
of attempts, Bruce will refund, if requested, the purchase price for that portion
of the floor that fails. To file a claim, first contact the Bruce retailer where
the original purchase was made. If the retailer is unable to satisfy the claim,
contact us at Bruce Hardwood Floors. 16803 Dallas Parkway, Addison, TX 75001,
Attn: Claims Department. Claims must also be filed within the warranty coverage
period and information verifying date of purchase will be required. Bruce reserves
the right to have a designated Bruce representative inspect the floors and remove
samples for technical analysis.
Bruce warranties are not transferable.
No installer, retailer, distributor or agent, or employee of Bruce Hardwood
Floors, has the authority to alter the obligations or limitations of any Bruce
warranty.
Sources of additional information: Sources of additional information regarding installation and maintenance
of Bruce hardwood flooring products can be found in the following: Installation
sheets, which are included in every carton, and the Bruce Floor Care and Product
Warranty Guide. By following all recommended installation and maintenance procedures
as specified by Bruce, you will assure yourself the maximum enjoyment of your
Bruce hardwood floor.
Contact the retailer where you purchased your Bruce hardwood floor for a copy
of the above mentioned literature. Or write to: Bruce Hardwood Floors, Attn:
Technical Services, 16803 Dallas Parkway, Addison, TX 75001. This information
is also available at our web site: www.bruce.com.
Warranty disclaimers and exclusions Color variations in flooring are a natural occurrence due to species,
age, character of flooring and exposure to UV light or sunlight. For these reasons,
new and/or replacement flooring may not match display samples and/or existing
flooring.
Due to color variations of product and/or samples, Bruce is not responsible
for the consumer matching flooring to other wood products, such as cabinets,
stair railings, trim and moldings.
Gloss reduction is not considered surface wear.
Natural occurring wood characteristics such as variations in grain, color, mineral
streaks, and knots, are not considered defects.
Normal exposure to sunlight will bring about changes in the shading of any hardwood
floor as the floor ages. Area rugs should be moved occasionally as they block
sunlight and may give the appearance of discoloring under the rug. This is not
a product defect.
Installations must be performed in accordance with all Bruce installation instructions.
It is the responsibility of the installer and/or the homeowner to inspect boards
prior to installation. Bruce accepts no responsibility for costs of product
or labor when boards with visible defects have been installed.
Damage due to water and/or moisture including but not limited to damage resulting
from broken or leaking pipes, wet mopping, or weather conditions or natural
disasters, is excluded from Bruce warranties.
WARRANTY EXCLUSIONS BRUCE WARRANTIES DO NOT COVER INDENTATIONS, SCRATCHES, STAINS OR DAMAGE
CAUSED BY NEGLIGENCE, FIRE, WATER, MOISTURE, EXCESSIVE HEAT OR EXCESSIVE DRYNESS,
EROSION, PEBBLES, SAND, OR OTHER ABRASIVES, PETS, INSECTS, SPIKED HEEL SHOES,
WEATHER CONDITIONS OR NATURAL DISASTERS, COLOR VARIATIONS, NATURALLY OCCURRING
WOOD CHARACTERISTICS, FAILURE TO FOLLOW ALL THE MANUFACTURER'S WRITTEN INSTALLATION
AND/OR MAINTENANCE INSTRUCTIONS, IMPROPER MAINTENANCE, WET MOPPING, INSUFFICIENT
PROTECTION, MISUSE, OR IMPROPER ALTERATIONS OF THE ORIGINAL MANUFACTURED PRODUCT.
BRUCE WARRANTIES DO NOT COVER NATURAL EXPANSION AND CONTRACTION RESULTING IN
SEPARATION BETWEEN BOARDS OR DAMAGE CAUSED BY LOW OR EXCESSIVE HUMIDITY. NO
WARRANTIES APPLY TO ANY PRODUCT OR PRODUCTS DESIGNATED AS THRIFT, ANTIQUE, TAVERN,
BARGAIN OR CABIN GRADES, SECONDS, ECONOMY GRADE, OR NON-STANDARD ITEMS. ANY
PRODUCT OR PRODUCTS SO DESIGNATED ARE SOLD "AS IS". THIS WRITING IS
THE COMPLETE AND EXCLUSIVE STATEMENT OF THE EXPRESS WARRANTIES PROVIDED HEREIN
AND IS IN LIEU OF ALL OTHER EXPRESS AND/OR STATUTORY WARRANTIES BY THE MANUFACTURER,
TO THE EXTENT PROVIDED BY LAW. THERE ARE NO IMPLIED WARRANTIES EXTENDING BEYOND
THE TERMS OF THIS WARRANTY. BRUCE ASSUMES NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. HOWEVER, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY
FROM STATE TO STATE. THE SOLE REMEDY PROVIDED HEREIN IS THE REPAIR, REFINISH
OR REPLACEMENT OF DEFECTIVE PRODUCTS, OR REFUND FOR DEFECTIVE PRODUCTS.
